This can happen if you accidentally switch on Quantity Mode.

To fix this:

  1. Open the scan screen.
  2. Find the barcode icon on screen
  3. Tap it so you see a “1” in the circle, and not a hashtag.
  • Hashtag (#) means Quantity Mode.
  • The “1” means Single Mode.

You need Single Mode

Need more help with this?
Don’t hesitate to contact us here.

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